Refund Policy

Effective Date: November 17th, 2023

1. Refund Eligibility

Morii Skin is dedicated to your satisfaction. We offer a 30-day return policy, allowing you to request a return within 30 days after receiving your item. To be eligible for a return, please ensure the following conditions are met:

• The item must be in the same condition that you received it.
• The item must be in its original packaging.
• You must have the receipt or proof of purchase.

2. How to Request a Return

To initiate a return, please follow these steps:

2.1 Submit an Online Claim: You can request a return by submitting a claim on our website. Please visit www.moriiskin.com/pages/claims and complete the online claim form.

2.2 Provide Information: When submitting your claim, provide the following information:

• Your name and contact information.
• Proof of purchase (receipt or invoice).
• Product name and description.
• Reason for the return.

3. Return Process

3.1 Confirmation: After you submit your claim, our Customer Support team will confirm your request and provide guidance on the return process.

3.2 Return Shipping: You will be responsible for returning the item to the address provided by our Customer Support team. Please ensure the item is securely packaged to prevent any damage during transit.

3.3 Inspection: After receiving the returned item, Morii Skin will inspect it to verify that it meets the eligibility criteria. If the item is in the required condition, we will proceed with the refund.

4. Refund Process

4.1 Refund Options: Depending on the circumstances, Morii Skin offers the following refund options:

• Refund to the original payment method.
• Exchange for a replacement product of equal value.
• Store credit for a future purchase, if preferred.

4.2 Processing Time: Morii Skin will process the refund within [X] business days after receiving and inspecting the returned item. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

5. Non-Returnable Items

Please note that certain items are non-returnable. These include:

• Products without the original packaging.
• Products not in the same condition as when received.
• Products not accompanied by the receipt or proof of purchase.

6. Contact Information

For any questions or concerns related to our refund policy or to initiate a return by submitting a claim, please contact:

Morii Skin 900 S Preston Rd STE 50-367 Prosper, Texas 75078 

7. Updates to Refund Policy

Morii Skin reserves the right to update or modify this refund policy at its discretion. Any changes will be posted on our website and will apply to returns requested after the date of the update.